1) Scope

This policy applies to personal information we collect through the Site and related online services we operate in the United States. It does not cover third-party websites or services that have their own privacy policies.

2) Information We Collect

• Contact details — name, email address, phone number, mailing address.
• Application & tenancy information — details you submit if you apply or become a resident (e.g., employment, income, references, emergency contact), plus records about your lease, payments, and maintenance requests.
• Usage & device data — IP address, browser type, pages viewed, timestamps, and other analytics data collected via cookies or similar technologies.
• Communications — messages you send to us, call recordings (if applicable), and preferences (e.g., marketing opt-ins).

3) Sources of Personal Information

• Directly from you when you submit forms, schedule tours, create a portal account, or make a payment.
• Automatically via cookies, pixels, and similar tools when you use the Site.
• From service providers or screening partners (with your authorization) during application and resident screening, as permitted by law.

4) How We Use Personal Information

• Provide, operate, and improve the Site and our services.
• Respond to inquiries, schedule tours, process applications, and manage leases.
• Process payments and service requests; communicate about accounts and updates.
• Personalize content, measure performance, and perform analytics.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal obligations and enforce our Terms.
• Send marketing communications where permitted; you may opt out at any time.

5) When We Disclose Information

We may disclose personal information in the following situations:

• Service providers who perform services for us (hosting, analytics, payment processing, maintenance, application screening) under contracts that limit their use of the data.
• Legal, safety, and compliance — to comply with law, respond to lawful requests, protect rights, property, and safety.
• Business transfers — in connection with a merger, acquisition, or asset sale.

We do not sell personal information. We also do not knowingly “share” personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide required choices.

6) Advertising, Analytics & Cookies

We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use our pages. Third-party analytics providers may collect information about your use of the Site over time and across different websites.

• You can adjust cookie settings in your browser. Some features may not work if certain cookies are disabled.
• To manage optional cookies on this Site, visit Cookie Preferences (if available).
• “Do Not Track” signals: the Site does not currently respond to DNT signals due to the lack of a common industry standard.

7) Your Choices

• Marketing emails: unsubscribe using the link in our emails.
• Text messages: reply STOP to opt out of marketing SMS; service messages may still be sent.
• Account data: if you have a resident account, you may review or update certain information through the portal or by contacting us.

8) State Privacy Rights (e.g., California)

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, and to receive information about how we collect, use, and disclose it. California residents may also have rights to limit certain uses of sensitive information and to non-discrimination for exercising privacy rights.

To exercise a privacy request, contact us using the details below and include your name, the state you reside in, and the nature of your request. We will verify your identity as required by law. Authorized agents may submit requests with appropriate proof.

9) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10) Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and applicable law.

11) Children’s Privacy

The Site is intended for individuals 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can delete it.

12) Third-Party Links

The Site may link to third-party sites or services. We are not responsible for their content or privacy practices. Review their privacy policies before providing personal information.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. Your continued use of the Site after changes have been posted means you accept the updated policy.

14) Contact Us